CIGNA Agrees to Review State Chiropractic Claims

Attorney General George Jepsen announced in September that Cigna and its agent, American Specialty Health Networks, Inc., have agreed to review and reprocess their denial of chiropractic benefit claims dating back to April 1, 2010.

The insurer agreed to reconsider the claims after the attorney general’s office receive complaints from chiropractors that Cigna was not covering all the chiropractic services Connecticut law allows. State law requires health insurance plans to cover chiropractic care “to the same extent” the insurer covers services provided by physicians.

“Cigna promptly and fairly addressed the issue,” said Deputy Attorney General Nora Dannehy. As a result, she said, “providers will be paid for covered services and Cigna’s enrollees will continue to receive the care to which they are entitled.”

Cigna is the second insurance company to reconsider its claims process for chiropractic services. Aetna agreed in July to make sure its guidelines complied with state law.