The Public
Utilities Regulatory Authority (PURA) has just published its annual
report to the legislature on the state of electric competition in
Connecticut. Since shortly after the deregulation of Connecticut’s electric
industry in 1998, the law has required PURA to monitor and report on the state
of electric competition (CGS §
16-245x(a)). Deregulation generally allowed customers to choose among
competitive offers from various licensed electric suppliers.
Public
Act 14-75, among other things, required PURA to redesign the standard
billing format for residential customer electric bills. This year’s report
includes sample bills showing the new formats, which, according to PURA, allow
customers to review future pricing policies and changes.
The report
also discusses customer complaints regarding electric suppliers. In 2015, PURA
received a total of 809 complaints on electric suppliers, down from 2,161 in
2014, as shown in Figure 1.
Read the
full report on PURA’s website.
