The complaints in the following 10 categories accounted for 54% of the written complaints DCP received in 2014.
- Telecommunications (26.8% of all complaints), primarily involving billing and service issues related to broadband Internet services.
- Telemarketing (8.2% of all complaints), often about entities not currently covered by the “Do Not Call” law.
- Home improvement and new home builders (6.5% of all complaints), involving issues such as unfinished work, improper contracts, damage to home or property, shoddy materials, or not returning deposits.
- Motor Fuel (3.4% of all complaints), including gas pump malfunctions, unclear signs, and bad gas.
- General Retail (2% of all complaints), generally involving problems with refunds, exchanges, lost deposits, warranties, rebates, advertising, or services.
- Internet Sales (2% of all complaints), including non-delivery, overcharges, or duplicate billing.
- Auto Dealers (1.8% of all complaints), including non-delivery of ordered vehicles, overcharges, warranty or rebate disputes, advertising complaints, or aggressive sales tactics.
- Electrical trades (1% of all complaints), involving work performed by electrical workers.
- Heating and cooling trades (1% of all complaints), involving work performed by heating and cooling workers.
- Mail order sales (1% of all complaints), including non-delivery, overcharges, incomplete orders, receiving wrong merchandise, and not receiving refunds for returned items.
