March 16, 2015

Top 10 Consumer Complaints for 2014

The Department of Consumer Protection (DCP) recently issued its annual “Top Ten” list of consumer complaints.


The complaints in the following 10 categories accounted for 54% of the written complaints DCP received in 2014.
  1. Telecommunications (26.8% of all complaints), primarily involving billing and service issues related to broadband Internet services.
  2. Telemarketing (8.2% of all complaints), often about entities not currently covered by the “Do Not Call” law.
  3. Home improvement and new home builders (6.5% of all complaints), involving issues such as unfinished work, improper contracts, damage to home or property, shoddy materials, or not returning deposits.
  4. Motor Fuel (3.4% of all complaints), including gas pump malfunctions, unclear signs, and bad gas.
  5. General Retail (2% of all complaints), generally involving problems with refunds, exchanges, lost deposits, warranties, rebates, advertising, or services.
  6. Internet Sales (2% of all complaints), including non-delivery, overcharges, or duplicate billing.
  7. Auto Dealers (1.8% of all complaints), including non-delivery of ordered vehicles, overcharges, warranty or rebate disputes, advertising complaints, or aggressive sales tactics.
  8. Electrical trades (1% of all complaints), involving work performed by electrical workers.
  9. Heating and cooling trades (1% of all complaints), involving work performed by heating and cooling workers.
  10. Mail order sales (1% of all complaints), including non-delivery, overcharges, incomplete orders, receiving wrong merchandise, and not receiving refunds for returned items.
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