According to the Hartford Courant, Northeast Utilities (NU), the parent company of Connecticut Light and Power and Yankee Gas, recently received the second lowest customer satisfaction score of the nation’s largest electric and gas companies. While nationwide customer satisfaction with utility companies rose to an all-time high, NU’s score dropped from a 75 last year to a 59 this year, as determined by the American Customer Satisfaction Index survey.
Given the aftermath of Tropical Storm Irene and the October snowstorm, such a steep drop wasn’t particularly surprising. And if there’s a silver lining, NU can look to Pepco Holdings’ which dropped from 70 to 54 a year ago, after suffering significant outages, but rebounded to 69 last year.
Long Island Power Authority, which had its own severe outages following Tropical Storm Irene, beat NU for the lowest score with a 58.
