A 2011 Consumer Federation of America survey lists the top 10 consumer complaints. They are:
1. Auto: Misrepresentations in advertising or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes;
2. Credit/Debt: Billing and fee disputes, mortgage modifications and mortgage-related fraud, credit repair, debt relief services, predatory lending, illegal or abusive debt collection tactics;
3. Home Improvement/Construction: Shoddy work, failure to start or complete the job;
4. Retail Sales: False advertising and other deceptive practices, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, failure to deliver;
5. Utilities: Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas service;
6. Services: Misrepresentations, shoddy work, failure to have required licenses, failure to perform;
7. Internet Sales: Misrepresentations or other deceptive practice, failure to deliver online purchases;
7. Landlord/Tenant: Unhealthy or unsafe conditions, failure to make repairs or provide promised amenities, deposit and rent disputes, illegal eviction tactics;
8. Fraud: Bogus sweepstakes and lotteries, work-at-home schemes, grant offers, fake check scams, the grandparent scam and other common frauds;
9. Real Estate: Timeshare sales and resales, retirement communities and assisted living facilities, real estate fraud;
10. Household Goods (tie): Misrepresentations, failure to deliver, faulty repairs in connection with furniture or appliances; and Home Solicitations (tie): Misrepresentations or failure to deliver in door-to door, telemarketing or mail solicitations, do-not-call violations
