A few months ago, the Department of Energy and Environmental Protection (DEEP; formerly the Department of Public Utility Control) released its 2010 utility consumer scorecard. It ranks each electric, natural gas, water, telecommunications, and cable provider based on the number of complaints it receives against how many customers it has. For all industries, the number of complaints dropped to 3,917 in 2010, a 6% decrease from 2009. The electric industry had the most complaints at 1,760, followed by the cable industry with 845 complaints. According to the scorecard, United Illuminating has better customer service than Connecticut Light & Power; Connecticut Natural Gas is the most customer-friendly gas company in the state; and Aquarion Water has the best customer service of any utility in Connecticut.
